Educating Customers on the Importance of Cybersecurity Insurance

Posted on: September 21st, 2022 by admin

A blue lock with a human hand pointing at the lock

Leading MTSP Shares How to Protect Businesses from Cybercrime

CONCORD, CA – ATS Communications, a leading managed technology services provider (MTSP), is educating small to mid-sized business (SMB) owners on how they can protect their organizations from the crippling blow that a cyberattack wields upon any organization with cybersecurity insurance. While cyberattacks have unfortunately grown in frequency and according to Inc.com, “60 percent of small businesses fold within 6 months of a cyberattack,” Cybersecurity insurance has become a vital component of any organization’s risk mitigation efforts because it can eliminate liability from any damages which occur as the result of a cyberattack. This includes ransom payments, regulatory fines, public relations costs to restore your reputation, employee/customer lawsuits and lost income as the result of a breach. With the median cost for cybersecurity insurance at $140/month, (this varies from company to company based on a wide array of factors), many businesses are opting to secure this type of insurance coverage because it allows them to continue running their businesses without incurring large capital expenditures, while providing them significant “peace of mind.” Meanwhile, they can allocate budget for IT and network security improvements, which can be spaced out over time, in a sustainable manner.

While every business that plans to continue to operate online would do well to examine cybersecurity insurance, Sanford Gladding, President of ATS Communications summarized, “If your business collects sensitive data – like credit card numbers, account numbers, Social Security numbers or medical records, you’re likely a target for cybercriminals.” He continued, “Many small businesses assume that cybercriminals are only interested in targeting large organizations, from whom they can extort very large ransom payments, however, in recent years, those larger organizations have responded to this focus by investing heavily into their IT and cybersecurity. This is dissuading many hackers from targeting larger organizations with robust defense systems and has effectively redirected many cybercriminals’ efforts towards small businesses who possess weak IT infrastructure, yet valuable data. Essentially, small businesses are now the ‘low-hanging fruit’ for hackers.”

Cybersecurity insurance policies are an effective solution for SMBs to mitigate their risk in the short-term, while they build stronger IT infrastructure and bolster their cybersecurity in the long-term. However, one critical stipulation of cybersecurity insurance policies is that they do not cover prior acts of which you had knowledge before you started your policy. In industries with strict regulation on collected data, like healthcare or finance for example, cybersecurity insurance becomes exponentially more valuable because of the unforgiving nature of such industries. Additionally, another key stipulation which business owners need to be aware of is that they may not cover interruptions which are caused from a third-party computer system failure.

“A decade or so ago, most business owners could get away with a cyber-defense strategy of simply hoping their business was overlooked as a target. However, that is no longer the case,” added Gladding. “Cyber liability insurance is an extremely cost-effective solution which SMBs can leverage in the short-term to mitigate this threat so they can get back to focusing on what matters: which is growing their business. While we are in the business of offering IT-related products and services, and we may potentially be cannibalizing additional sales by spreading this message, we think it’s so important that we can’t remain silent. At the end of the day,our business exists because we help our fellow entrepreneur to become more productive and thrive and our larger mission is to support business owners by keeping them in business. Business owners are the backbone of our country’s economy, and we are happy to share our expertise if it keeps even one more entrepreneur in business.”

View Press Release (PDF)

Desktop Management Services with ATS: A Requirement for All Businesses

Posted on: September 6th, 2022 by admin

Close up of worker's hands using laptop computer at desk in home office.

A business’s top priority is always efficient working and smooth outputs. This is because the better they work, the more the company will profit. This is one reason many businesses invest in massive technologies, to ensure that losses are not generated because of a drop in workflow.

Companies take different measures depending on their size. However, one approach all companies, whether big or small, can utilize is desktop management. If you are a business that just started, or someone who doesn’t know this particular term, don’t worry, we got you.

Below you will find details about desktop management, how it works, and how your company may benefit.

What is Desktop Management?

Desktop Management can play a significant role in ensuring that all company’s systems run smoothly. Desktop management is a systematic and comprehensive approach to ensure that all computers within an organization, i.e., laptops, tablets, desktops, and even high-end computers, are efficiently managed.

The management systems will not only oversee your computers and protect them from external and internal damages but will also monitor and upgrade them as required.

Now that you know this management system, why not learn how it works too.

How Does It Work?

For any office, IT and computers are its biggest asset. Therefore, companies ensure that the protection and upgrading of all systems remain not only up to date but fool-proof. Desktop Management not only takes over these particular tasks, giving company owners the time to concentrate on other more critical work but carries out these functions while managing your desktop:

  • The desktop manager will ensure no virus or malware occurs. In case they detect some, it will immediately be removed.
  • Help in essential desk functions like resetting your passwords and controlling the risks that non-authorized apps on the system can bring.
  • Management of user accounts on all systems efficiently while maintaining their privacy. So, no user has to feel threatened by a third-party interfering with their computer belongings.
  • Install, add and change new functions as required.

Why Should Your Business Opt for Desktop Management as a Definite Need?

If the above wasn’t enough to convince you that desktop management is an excellent approach for your business, then let us give you a detailed outline of how it can benefit your business.

  1. New Desktops with Zero Downtime

    The need for either replacing your old computers or adding new ones within the already existing system is something which every company experiences from time to time. An excellent desktop management system can easily add or subtract new users from the network without any downtime.

    It doesn’t matter how many working computers you have within a company; as long as you are managed, enabling new systems will be a child’s play.

  2. Remote Access from Anywhere

    The world has advanced, and remote working has become more common. For people working at home, or in case you aren’t at the office, a managed desktop will always come in handy.

    This is because remote desktop management will allow users to access many updated files through the cloud and ensure that their workflow remains on track.

  3. Installing Updates is Simple

    A desktop management system will allow your company to have easy and quick updates. The company management can have ease of mind knowing that the security patches and network updates will be displayed on all systems with a few clicks only.

    It also allows companies to gain a more secure infrastructure and gives out fewer weak points for cyber criminals to access.

  4. IT Disaster Recovery and Business Continuity

    For companies, downtime and data loss are two nightmares that can lead to severe losses. This is why having a desktop management system is of utmost importance. A managed desktop system will ensure that all working computers have their data backed up. Hence, in case of any data loss or external mishaps, the data remains secure, and no downtime will occur.

  5. Improves Network Security

    The desktop management system allows multiple desktops to be controlled and monitored simultaneously. The IT team can ensure all virtual desktops receive the best and most appropriate delivery configuration. This will ensure that employees have a secure, personalized system that sits well on company policies.

Where Can You Find the Best Desktop Management Service?

While there are many desktop management services, no one does it better than ATS. We have worked in the industry for years and ensured many companies a secured array of networks.

Being an expert in the field, we know what we are doing. Therefore, not only can we provide you with some exceptional quality services but guide you on what the best decision will be for you.

Contact ATS

Integrating Business Phone Systems to Microsoft Teams to Increase Customer Collaboration, Productivity, and Profitability

Posted on: August 16th, 2022 by admin

User dialing numbers on a phone.

Leading MTSP Improves Communication Among Region’s Businesses

CONCORD, CA – ATS Communications a leading managed technology services provider (MTSP), recently announced that the company is proactively integrating business phone systems seamlessly into Microsoft Teams to boost collaboration, productivity and profitability. Microsoft Teams has now become the most widely used business collaboration platform across most industries. ATS Communications is helping businesses maximize their utilization of Microsoft Teams by combining it to a feature rich business VoIP solution. As result, the region’s businesses can leverage key applications including call controls, IVR, call handling, automatic call recording, reports, analytics, call queues, SMS, and fax capabilities in an enhanced security environment with less downtime.

Essentially, small to mid-sized businesses (SMBs) face a trade-off when they integrate Microsoft Teams into their organization. Microsoft Teams offers a host of apps and services which greatly enhance an organization’s ability to collaborate on projects, which can increase the efficiency, speed and effectiveness of team efforts on projects. ATS Communications’s innovative solution and guidance enables Teams’ users to experience seamless integration that would allow an organization to maximize all of their existing business

phone capabilities without causing operational disruption. For example, one drawback of Teams was how it didn’t leverage existing phone numbers, conference lines, contacts, etc. whereby one would have to utilize new numbers that didn’t integrate natively into the platform. Imagine the headache caused by telling staff they now have one phone number for customers but a separate number for Teams. ATS Communications’s solution solves this problem, among many others in a way that can be implemented with a single click, with no hardware, no need for specialist skills, with no disruption to the business with pricing that is infinitely scalable (either up or down).

“Microsoft Teams has become so popular because it is an undeniably powerful platform,” stated Sanford Gladding, President of ATS Communications. “It’s quickly becoming ubiquitous and will be the standard that all businesses rely on to foster collaboration between organizations. However, once we noticed that one small, yet crucial, missing piece for our customers was that Teams had no native phone app, we solved the problem. With IT and business technology systems, you just expect it to ‘just work’ and this technology will help our customers leverage everything they’ve already invested in.”

View Press Release (PDF)

Stay Protected Against Any Unwanted Threats or Hackers – ATS Cyber Security Services to Keep Your Business Safe

Posted on: August 3rd, 2022 by admin

A hacker in a hoodie holding a credit card in one hand and a laptop in another while standing in a server room

Hackers are a growing concern for most businesses. In order to protect against them, it is important to understand what they do and how they do it. While the term hacker may be new, hacking has been around for centuries.

Because cyber security is a growing concern it is important to have a cyber security service in place to protect your company from hackers and other cyber threats.

There are many different types of cyber security services that can help your business. Some of these services include:

  • Data backup and recovery
  • Network monitoring
  • Firewall installation
  • Malware protection
  • Password management

Hackers: What are They?

Hackers can be classified into two broad categories: white hats and black hats. Black hats can be termed as hackers who break into systems and steal data or make money by selling it off to other hackers. White hat hackers are those who use their skills for good purposes, such as finding vulnerabilities in networks, identifying security holes, and fixing them before the black hats get there.

It is important that every company takes steps to protect itself against hackers, or they might risk losing valuable data. There are many different ways in which companies can protect themselves. One way is by using a VPN service, which encrypts all traffic between the computer and the server.

We’re quite aware of how hacking can be detrimental to any business out there. Here’s why cyber security services are pivotal in the fight against hacking.

Why are Cyber Security Services Important?

The increase in hackers on a global basis has now led to more and more companies seeking cyber security services. Cyber security is a broad term that encompasses a variety of different services and solutions.

Cyber security services are important for the protection of an organization’s data, assets, and intellectual property. Services can include vulnerability assessment and penetration testing, security consulting, encryption, data loss prevention (DLP), information risk management, incident response (IR) planning, and response to cyber-attacks.

The proliferation of the Internet has made it easier for hackers to find their target, and the wide range of devices that we use on a daily basis makes it easier for them to exploit vulnerabilities. Hackers are always looking for ways to take advantage of businesses and steal their data.

How Can ATS Cyber Security Services Keep Your Site Safe?

ATS is an industry leader in cybersecurity solutions. We have a team of experts who are well versed in all areas related to cyber security, and offer a variety of services, including consulting, auditing, validation, as well as training programs for organizations to stay up-to-date with the latest threats and vulnerabilities.

We are the leading provider of cyber security services in the industry. Our team consists of experts in all sorts of IT fields that are aligned with cyber security.

It’s important to note that we offer a wide variety of services that include consulting, auditing, and validation. We also provide training programs and solutions for organizations to stay up to date with the latest threats and vulnerabilities.

We offer a wide range of cyber security services that include:

  • Dark Web Protection
  • Vulnerability Assessment
  • Managed Security Services
  • Password Management

Benefits of Availing ATS’s Services

In today’s world of cyber-terrorism, it is essential for any company to have a strong cybersecurity system. The cyber security landscape is changing time and time again, it’s always important to stay updated. Cyber security services are the best way to ensure that your company’s data is safe from any kind of cyber-attack.

These services are meant to protect us from all the dangers that cyber-attacks pose to us. They are meant to protect us from hackers, data breaches, identity theft, and more.

At ATS, our experts have taken this into consideration and provide a wide range of cyber security services that are not just helpful but exactly what our clients need.

Some of the benefits of our services are:

  • Offering a wide range of cyber security services that are tailored to our customer’s needs.
  • Offering a diverse range of cyber security services.
  • Helping your business stay protected at all times.
  • Empowering our customers and enabling them to learn more about data systems.
  • Providing a handful of different cloud solutions and voice solutions as well.

ATS Pro IT Services Uses Dark Web ID Solution to Protect You from Fraud on the Dark Web

Posted on: July 11th, 2022 by admin

Illustration of hacker stealing data from cloud, phishing concept.

In today’s digital world, where most transactions are done online, and users don’t need to go outside their homes to get most things, it attracts some aspects we digitally aren’t prepared for in real life. The more businesses and institutions serve their consumers online, the more scammers and frauds target these services. To hide their intentions and practices, most of these individuals turned to the dark web to target innocents and those who are not tech or web-savvy. Your employees and staff can be a target, too, if they are not safeguarded by the best training and firewalls.

Let yourself focus on your business and what matters, and let ATS Pro IT Services take care of it and protect you from the dark web.

Protect Your Digital Credentials from the Dark Web

Digital credentials are one of the most valuable things on the dark web as they give the scammers and frauds the access to skim as much info and money as possible. This is because the credentials are access information like passwords that connect people to critical business applications. These credentials are sold for vast sums of money on the dark web as some would risk getting out more money and information from a company’s account.

ATS services collaborate with ID agents to support their customers and float their Dark Web ID to scour if your credentials are compromised.

The Importance of Digital Security from Dark Web ID

The significant importance of security can be deemed from the following points that will harm digital citizens more than what they know about to protect them.

  • Hackers and scammers use these credentials to do more damage inside the company to the unsuspecting. They can even enhance the stealing of digital identity on a larger scale.

  • Most users use a single login password for most services, opening them up to risks. Even if one of these platforms isn’t protected and their credentials are in danger, their digital footprint may hurt much more.

  • More than 75% of passwords and credentials are at risk, and law enforcement institutions regularly return that information to affected parties to take more strategic steps.

Dark Web ID’s Game Plan

  • The level of security and credentials monitoring is so high that it matches the level of security provided to Fortune 500 companies that we will provide to yours.

  • You sit back and work on your essential tasks while Dark Web ID roams and scours the dark web for compromised credentials.

  • Dark Web ID connects with other services like I2P, Tor, and Freenet for more enhanced search and rescue operations.

  • Proactivity is the key to helping Dark Web ID realize the compromising situation in real-time and nip the issue in the bud.

Dark Web ID Is the Best at What They Do

Online criminals are sneaky and strike at the most reasonable time by staying in the dark. They can’t hide from the vigilant eyes of Dark Web ID. Want to know how? Let’s find out.

  • Identification – The AI-based search technology helps them identify compromises in your organization.

  • Preparation – Dark Web ID collects information over time, and as information is money, the more you have, DWI can help you save all that fortune if it was compromised.

  • Prediction – Their extensive information and experience allow them to see trends in the industry before they become the norm helping you be prepared and ready.

  • Monitoring – Dark Web ID monitors for malicious activity 24x7x365 in many places on the dark web. Some of the most common places to hunt are private and shady websites, hidden chat rooms, P2P networks, IRCs, Black Market sites, and some of the most popular social media platforms.

  • Reporting – Over 80,000 compromised emails are reported daily due to the power of their AI analytics.

  • Prevention – When you know and are prepared for something that will happen, you can easily tackle it.

It is more common than ever that every day thousands of online accounts are susceptible to online hacking and scamming. A simple mistake can increase the risk of exposing sensitive information to losing its assets. The frauds take their time to learn your activity patterns and can strike or attack at the most vulnerable time when you least expect it. Up to 43% of small businesses are open books for cyber criminals to attack and benefit from. They can get a lot of information from these credentials from the companies and businesses.

All that can be stopped by the vigilant practices of Dark Web ID employed by ATS Communications.

Contact Us

ATS Communications Prepares Customers to Leverage AI to Reshape Their Businesses

Posted on: June 14th, 2022 by admin

Humanoid robot using futuristic computer interface, artificial intelligence concept.

Leading MTSP Shares How Businesses
Can Gain a Competitive Advantage
with AI

CONCORD, CA
ATS Communications a leading
managed technology services
provider (MTSP) is preparing
organizations to leverage artificial
intelligence (AI) to reshape their
businesses. With many businesses
looking for cost-effective ways to
increase productivity AI has
emerged as an obvious solution.
The driving factor behind this
growth in interest is that AI is
poised to revolutionize virtually
every single industry because the
applications it promises are
endless. ATS Communications is
leading small to mid-sized
businesses (SMBs) through this
technological terrain by teaching
them how they can take advantage
of this disruptive new technology
to gain a sustainable competitive
advantage and increased
profitability over the long-run.

“We’re seeing an explosion in
AI,” stated Sanford Gladding,
President of ATS Communications.
“AI is becoming ubiquitous and
while many of its applications are
behind the scenes, AI is now a
fundamental aspect of all
infrastructure. Whether companies
realize it or not, their core
technology will be running on AI
very soon, which ultimately means
that their businesses will be
powered by AI, too.”

The most obvious reason
businesses are exploring AI is
because it eliminates the mundane
aspects of business, the parts which
employees don’t enjoy doing
because they don’t require very
much creativity. With AI finding
ways to eliminate minutia,
employees are much more likely to
be more creatively engaged with
their work, which makes them
more fulfilled, motivated and
productive. AI is helping to free
workers from lower-level tasks
which can be automated so they
can focus on higher-priority, more
strategic objectives that actually
contribute more significantly to the
organization’s bottom-line.

Another reason that AI is
booming is because it gives teams
access to better information, which
means that staff with AI, can make
smarter decisions than staff without
AI. One common application is
AI’s ability to intelligently collect
customer data. Social media
platforms are a prime example of
this, which explains why data has
become one of the most valuable
resources in the world. With AI
powering data collection,
companies can answer the broader
question, “What is our customer
data telling us about where we need
to drive the company in the
future?” When SMBs are armed
with higher caliber information, it
becomes extremely hard for
outdated businesses to compete,
especially at scale.

Another big application for AI
is in marketing. Organizations have
already started to incorporate AI
into their marketing campaigns
because it allows you to hyper-personalize marketing material,
down to the specific interests,
behaviors, and attitudes of each
individual interacting with your
business. When sales reps are
equipped with such highly
individualized information, not
only are prospects they speak with
more highly qualified from the
outset, but the hyper-personalization results in deeper
rapport, higher closing rates, faster
sales cycles, and accelerated
growth. SMBs are turning to AI
because they can no longer afford
to allow sales reps to waste their
time on unqualified prospects, or
with those who have a low
likelihood of purchasing, when
there’s no need to do so.

AI is also streamlining
collaboration via data sharing
through the cloud. Have you ever
noticed how big innovations
happen when people from different
departments finally start talking to
each other? When team members
are isolated in separate
departments, innovation is
constrained simply because ideas
cannot be cross-pollinated. AI-based software services, like
Microsoft Azure have made cloud
insights available across the entire
company, so spontaneous
innovation happens faster than ever
before. When an organization can
collaborate more efficiently the
speed of innovation increases,
which leads to faster deployment of
new products and services, which
ultimately yields more profits.

Another reason that
organizations are turning to AI is
because it dramatically reduces the
problem of “human error.” With
about 75% of cyber security
breaches being caused by phishing
emails that employees accidentally
click, AI-powered solutions can
pre-filter dangerous emails,
messages, and notifications making
it impossible for employees to
make unnecessary mistakes in the
first place. For example, in the case
of a suspicious email, sent from an
unsecured email address from
someone you’ve never interacted
with before, it can automatically be
marked for deletion before the
employee gets a chance to review
it. This prevents dangerous
messages from ever appearing in
your employee’s inbox. This is just
one application of “Human Error
Elimination”. Imagine what human
error elimination applications can
be developed to create “peace of
mind” for business owners in any
industry.

“ATS Communications is
educating businesses in each one of
these AI applications because of
the profound scale of impact that it
will have on virtually every
industry and more importantly,
because it is a golden opportunity
to secure a huge competitive
advantage, especially for the early
adopters,” added Mr. Gladding.
“SMBs that embrace AI early-on
and learn how to incorporate its
power into their organizations
quickly, will soon outpace their
competitors.”

View Press Release (PDF)

Get the Best Out of Cloud Computing with Pro IT Services from ATS

Posted on: June 8th, 2022 by admin

The words 'The Cloud'

There is no denying that technology has made our lives easier and far more convenient. From the ability to connect people through a single tap on your phone to conveniently finding answers with one Google search, the world has come a long way.

Another aspect in technology has conveniently made life easier, especially for businesses. What is it?

Well, Cloud Computing, of course.

What is Cloud Computing?

Cloud Computing isn’t a tricky term to grasp, and if you are someone from the world of technology or corporate, you must know about it.

In case you don’t, worry not. Cloud computing refers to many services which can be delivered through the internet. Users can save their data, servers, and many other storages online, which remain safe and can be sent to or accessed by those given permission.

The cloud has made business matters easier to conduct and holds many great benefits, making it an essential factor for companies to transition towards.

Why Should a Business Transition Towards Cloud Computing?

Cloud Computing, when introduced, was like that new kid on the block, which seemed cool, but people were hesitant to approach it. However, it soon changed people’s perspectives and opinions about itself and benefited the world in many different ways.

If you are a company that wants to switch to cloud computing but are hesitant, here is why you should make the transition step.

Lowers Cost

While hardware was an efficient way to store data and other storage, those days are now gone. This is because hardware can be expensive to buy and sometimes can be inconvenient to keep. Moreover, if it faces any problem, the eradication of data will always be a concern.

Hence, cloud computing is your next best option. It is cost-effective, and you do not have to worry about storing files on different devices too. Everything can be kept under one roof, making it a very convenient approach.

Guaranteed Security

The best part about cloud computing or storing data on cloud servers is the guaranteed security. Companies that provide cloud servers guarantee users that their data and storage will be protected from hackers, and there will be no breach of privacy.

In short, your data will only be accessible by you or those with permissions.

Work-Life Balance

One of the best gifts any company can give their workers is a balanced work and life. Through cloud computing, this can be achieved easily.

Cloud computing will enable users to access data from the cloud server directly, no matter where they are. Hence, they don’t need to be present in the office whenever a work need arises.

How Does ATS Pro IT Services Help Companies with Cloud Computing?

ATS was established in 1975 and has evolved with the dynamics of the changing world of technology. We understand how important it is to stay with the modern world and adapt according to its needs and requirements, and hence we preach to our customers the same.

At ATS, we help businesses understand why cloud computing is the demand of today and what benefits they will avail of if they switch to cloud computing. However, that is not all.

While many companies and firms do the same, certain factors make ATS different. If you are interested to learn about them, then hop on below:

We Make the Process Easier

We understand that while transitioning to cloud computing is the best decision for any company, we also know that it isn’t possible all at once. Businesses and companies are loaded with data and essential servers that need to be protected, and it can be costly to upload them all at once.

So, we provide a helpful guide to companies about which data to upload first and what other factors will benefit them. Moreover, we will also help to find the best computing services which will sit well with your company’s demands.

Throw Out the Old Ways

Our team will also help companies scrutinize and understand which of their technologies will soon go out of style. This means that any hardware or technology which doesn’t seem promising for the future will be sidelined, and a better and more convenient alternative will be provided.

This will help the companies grow with the evolving world of technology and stay up to date so that their businesses can flourish.

Conclusion

If you are a business that plans to switch to cloud computing but lacks the essential guidance, then we will always be glad to help.

Through our support, not only will you make the right decisions in choosing the bests services, but you will hopefully flourish in the changing world. Contact us today!

ATS Wins Technology Industry’s Two Top Awards

Posted on: May 18th, 2022 by admin

Business team seated around conference table in applause.

Technology Assurance Group and
Intermedia Recognize ATS for Superior
Performance

CONCORD, CA – ATS, a leading managed
technology services provider,
announced today that the company
received Technology Assurance
Group’s top award at the 21st
Annual TAG Convention held in
Scottsdale, AZ. Technology
Assurance Group (TAG), an
organization of leading managed
technology services providers in
the United States and Canada
representing $800 million in annual
products and services, selected
ATS as the winner of the
Outstanding Economic & Customer
Satisfaction Award. ATS received
the recognition during an awards
ceremony attended by TAG’s
Member companies and leading
technology manufacturers.

Additionally, at a private
event held last month, Intermedia,
an industry leading and highly
respected cloud communications
company, presented the Intermedia
Partner Accelerate High Flyers
Award to ATS distinguishing them
as one of their top national UCaaS
(Unified Communications as a
Service) Partners. ATS was one of
only 17 companies out of 3,100
Intermedia UCaaS providers to
receive this recognition.

The industry holds both
awards in the highest regards and is
only given out once per year.
Intermedia’s award is a direct result
of ATS helping clients move to a
cloud-based phone solution solving
the business challenge their clients
were facing of wanting for a more
all-inclusive voice solution that
works well in a hybrid or work
from home business model. TAG’s
Outstanding Economic & Customer
Satisfaction Award was selected
based on ATS’ exceptional
economic performance and
superior customer satisfaction.
“When you place the customers’
needs ahead of your own, it’s
incredible how it positively impacts
your own business. By taking time
to understand our client’s business
and listening to their challenges,
our team works to match the best
technology available in the market
and implement these solutions with
a strong focus on customer service.
By consistently exceeding our
customers’ expectations, we have
developed quite a reputation in the
community,” said Sanford
Gladding, President of ATS.
“When our customers can rely on
us to be their trusted technology
advisor, we experience unfaltering
customer loyalty.”

“ATS is dedicated to
increasing their customers’
profitability, enhancing their
employees’ productivity and giving
them a competitive advantage
through the utilization of
technology,” said Brian Suerth,
President of Technology Assurance
Group. “Sandford leads a team that
is committed to the success of its
customers, and his customers know
this. That’s exactly why they keep
coming back.”

View Press Release (PDF)

Give Your Business the Best Communications with Unified Communication Services by ATS

Posted on: April 20th, 2022 by admin

Futuristic technology interface against business people in board room meeting, connected/communications concept.

Communication is a vital element in a business’s success and helps businesses prosper and achieve their goals. Unified Communication is a service that unites multiple communication solutions under one platform.

What Is Unified Communication?

A Unified Communication system is a solution that allows for easy discussion between team members despite their geographic locations. Unified Communications as a Service (UCaaS) is a well-blended communication platform that unifies internet-based messages and phones.

If you want to provide your workforce with work flexibility, a unified communication service will provide you with the right tools. Unified communication contains three essential elements, namely:

  • Presence
  • Work flexibility
  • Video conferencing

ATS Communications – The Best Unified Communication Services

ATS Communications is committed to providing lasting business relationships with clients. We have been in existence since 1975. Since then, our main aim has been to develop complete and customized communication packages.

Our experienced and well-skilled teams identify your communication needs and help you get the service that best fits your business requirements. We understand the needs of our clients and know ways to attain them efficiently by being your true technology partners.

Three Ways ATS Gives Your Business the Best Communication Services

UCaaS is an ideal option for small businesses, as the capital and operational expenses are significantly lower than maintaining multiple PBX systems.

An issue that is becoming a central focus for businesses is the way to support remote workers efficiently. To better understand unified communication, we have listed three ways we cater to your business needs with unified services.

  • Work Flexibility

    UCaaS allows for greater flexibility and scalability, without major infrastructure changes. You can easily add or remove users, like seasonal employees, without significant infrastructure changes. UCaaS offers a more consistent user experience to remote or mobile employees, and can be used via a cell phone, eliminating the need for an expensive office phone purchase.

  • Presence Monitoring and Messaging

    With many businesses supporting remote or a hybrid workplace model, having the ability to quickly and easily see which employees are available is crucial. With presence monitoring, you can see if an employee is on a call, in a meeting, or out to lunch.

    Additionally, having a messaging platform allows employees to ask and answer quick questions and then efficiently move on with their task. Much of the younger generation prefer text messaging to phone calls, so having this capability appeals to a large swath of your customers and employees.

  • Video and Meeting Solutions

    With the realities of remote employment, and traveling employees, ensuring that your business can maintain effective lines of communication is vitally important. The advent of cell phones closed this gap, but there is a need for more personal communications in businesses. Video chat and Video Meetings provide significant value to your business.
    With the ability to screen share, send or share files, UCaaS’s ability to support high quality video conferencing will increase your business’s productivity, collaboration and efficiency.

From cost savings to empowering your employees, a UCaaS solution from ATS offers your business many benefits. Contact us today to learn more about our UCaaS solutions and how they will help your business thrive.

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ATS Communications Prepares SMBs to Seamlessly Adopt Windows 11

Posted on: April 11th, 2022 by admin

Mature businessman looking at notepad shown by female colleague with a man sitting in background. Business people working together in office.

Leading MTSP Increases Their
Customers’ Productivity with New
Microsoft Applications

CONCORD, CA – ATS Communications a leading
managed technology services
provider (MTSP), is preparing
small to mid-sized businesses
(SMBs) to upgrade their operating
systems to run on Windows 11, as
it is the latest operating system to
be released from Microsoft,
which will inevitably become
widely used across the business
world. SMBs can download
Windows 11 at no-cost and take
advantage of this upgrade to
empower collaboration, enhance
productivity and strengthen
cyber security within their
organizations. However, in order
to do so seamlessly, SMBs need
to ensure that all devices in their
company are compatible with the
new software, otherwise this
opportunity to increase
productivity could backfire and
turn into unnecessary downtime
across departments. ATS
Communications is encouraging
SMBs to verify system
compatibility across all devices,
workstations, and systems to
ensure that this transition is
seamless.

“Any time Microsoft offers a
new upgrade, we prepare our
clients well in advance of its
release date. It’s important to be
using the latest software to
maintain relevance in the modern
business world, but this requires
careful planning to ensure that the
business continues to operate
without being unnecessarily
interrupted. Our clients do not
have the spare time to configure
their network or ensure
widespread system capability,
which is why we take ownership
of the process and keep them
focused on strategic planning,
execution and revenue-generating
priorities. They engage us as an
external IT department in order to
ensure that their operations are
uninterrupted throughout any
similar IT-related disturbances
that could affect their business,”
stated Sanford Gladding,
President of ATS
Communications.

A major focus for Windows
11 is to provide an answer to
growing cyber security concerns
that SMBs are facing. Microsoft
has fortified this through stringent
system requirements, which have
been controversial, but Microsoft
states that with Windows 11’s
standard cyber security tools, it’s
“been shown to reduce malware
by 60 percent”. Cyber security is
an inconvenient truth that must be
dealt with and SMBs can take a
proactive step to improve their
cyber security simply by
downloading Windows 11. Over
the next several years SMBs will
be facing more cyber security
challenges which they will need
to prepare for; however,
Microsoft is beginning to address
this through the release of
Windows 11.

Windows 11 also aims to
improve productivity by bringing
with it a smoother Mac-like
redesign that is built to be more
responsive, faster, and seamlessly
integrated. Windows is seeking to
create the most flexible
technology ecosystem within
which creators can flourish.
Microsoft has optimized technical
details with the focus on
increasing device performance –
whether that means better
memory usage, longer battery life
or other optimizations that make
every device on the network more
efficient. Ultimately, the goal
behind any software release is to
introduce features that enhance
productivity and drive efficiency
to spur the bottom-line, and with
Windows 11 that’s no different.

In order to best prepare a
Windows 11 roll-out across an
organization, there are several
areas that need to be tested in
order to ensure both employee
and customer satisfaction. First,
SMBs need to ensure that the new
OS will integrate with the
different versions, resolutions,
Internet speeds and configurations
that other areas of the network
rely on. Each of these should be
tested in all possible manners to
reduce or eliminate any failure
points. This means that if various
users, like a customer and
employee for example, are
utilizing incompatible browsers,
hardware, networks, mobile
devices or operating systems, they
might not work properly and must
be reconfigured to do so,
otherwise this could lead to
unnecessary frustration. Instead of
waiting for things to break and be
rectified in front of the customer,
this can easily be handled ahead
of time so that the business is
empowered to maintain strong
customer relationships.

Windows 11 is an opportunity
for new methods of creativity and
collaboration, but those
opportunities can only be realized
if everyone in the company, and
their equipment, is on the same
page. For assistance with your
transition to Windows 11 please
reach out to
sanfordg@teamats.com or call us
at (925) 609-6884.

View Press Release (PDF)